Returns & Cancellations

Your satisfaction matters to us. If you’re not completely happy with your purchase, we offer a hassle-free return process.

Return Policy

Returns accepted within 14 days of delivery
Items must be unworn, unwashed, and in original condition with all tags attached
Items must be in their original packaging
Sale items marked as “Final Sale” are non-returnable

How to Return

Log in to your account and go to My Account → Orders
Select the order and click Request Return
Choose the item(s) and reason for return
Schedule a pickup or drop off at our store
Refund will be processed within 5–7 business days after inspection

Exchanges

We offer free exchanges for different sizes or colours, subject to availability. Contact our Customer Care team to arrange an exchange.

Cancellations

Orders can be cancelled within 1 hour of placement. After this window, the order enters processing and may not be cancelled. Please contact Customer Care immediately if you need to cancel.

Refunds

Approved refunds are credited to the original payment method within 5–7 business days. For Cash on Delivery orders, refunds are processed via M-PESA.

Non-Returnable Items

Underwear, swimwear, and intimate apparel
Beauty products that have been opened or used
Personalised or custom items
Items marked as “Final Sale”